Customer Care Associate II - Remote

Customer Care Representative

Starting pay rate is $18.00 per hour ($37,440) with a 3% annual bonus target. Do you want to be part of a collaborative Customer Response team? In this role you will be responsible to facilitate, analyze and resolve customer issues through a variety of communication channels, including phone, email and chat. You will service a suite of absence products such as short-term disability, state disability, state paid family leave and Family Medical Leave Act. You will be initiating new absences for members as well as answering questions about current benefits and claims. At Guardian we foster a team culture where 'People Count,' 'We Do the Right Thing,' and 'We Hold Ourselves to Very High Standards'.

If this sounds like you, Guardian is seeking a Customer Care Representative to join our Member / Provider Customer Response Unit.

You Are :

A consummate professional with excellent verbal and written communication skills. You are self-motivated and goal orientated, and you thrive in a fast-paced environment where best in class customer service is your standard. You're patient, empathetic, detail orientated, and work well independently in a team setting. You are a tech savvy problem solver that can treat customers with compassion and care.

You Have :

• High School Diploma.
• Associate Degree or bachelor's degree preferred.
• Experience in a service-related industry.
• Minimum internet speed of 50 / 25 Mbps.
• Private and secure workspace free from interruptions.
• Phone skills, including familiarity with complex or multi-line phone systems.
• Strong time management and organizational skills.
• Great active listening skills.
• Exceptional interpersonal and rapport building skills.

You Will :

Serve as a company ambassador by delivering exceptional customer service in the contact center. Collaborate across teams to solve customer issues and provide product support. Build relationships with the Guardian members and providers by ensuring their needs are fulfilled in a timely and satisfactory fashion. Contribute in an ever-evolving work environment, where everyone's ideas matter. Take customer calls and provide accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Develop in-depth knowledge of a company's products and / or services.

Salary Range : $30,960.00 - $46,440.00. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.