Program Coordinator II

Program Coordinator II

The Program Coordinator provides and coordinates program and administrative activities for the Department of Family and Medical Leave. The incumbent establishes priorities, sets schedules, and organizes the Director's activities to ensure effective operations. The incumbent provides information and assistance to various stakeholders, government officials, Executive Office staff, and others concerning the PFML program to exchange information and ensure compliance with established policies.

The Program Coordinator II, who reports to the Director of DFML is based in Boston, MA, and is responsible for the following :

• Coordinates activities of DFML staff and stakeholders engaged in the implementation and administration of program objectives.
• Supports and coordinates presentations on the PFML program for various constituents across the Commonwealth.
• Responsible for managing the hiring, onboarding, and offboarding of internal staff, and acts as agency liaison to the EOLWD Human Resources Office.
• Maintains staff access and permissions to DFML software such as FINEOS and Service Now.
• Maintains and manages job postings within MassCareers.
• Prepares and updates job descriptions as necessary.
• Responsible for ordering cell phones for appropriate staff.
• Responsible for requesting and facilitating EMT access for appropriate staff.
• Facilitates the background verification process for staff and vendors.
• Responsible for offboarding contractors and vendors and disabling permissions.
• Maintains the agency's SharePoint page.
• Liaison with facilities / DCAMM for staff concerns and requests.
• Facilitates resolution of IT issues / requests for staff and vendors.
• Trains and supports staff as appropriate.
• Composes, reviews, and prepares correspondence and reports.
• Schedules meetings and maintains the Director's calendar and associated travel.
• Prepares expense reports for leadership.
• Provides support for the office including processing mail, scanning, copying, filing, assisting with public records requests, responding to phone and email inquiries, and assisting visitors.
• Orders office supplies and maintains inventory.
• Receives and screens visitors and telephone calls; answers and / or refers inquiries to appropriate parties for action.
• Provides forms, publications, and written materials upon request.
• Responds to telephone and written inquiries and facilitates responses promptly.
• Provides technical assistance and support to Executive Office staff, and others concerning agency programs to exchange information and to ensure compliance with established policies.
• Initiates action items and correspondence requiring staff review and coordinates appropriate draft responses for the Director's review / signature.
• May float to different teams when additional help is needed (Exemptions, Ombuds and Ops). This need is based on prior training and experience within the department.
• Assists Director with special projects as needed.
• Miscellaneous duties as assigned.

Why should you join DFML?

Who you are

Preferred Qualifications :

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS : Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and / or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions : I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience. II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience. III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Job : Administrative Services Organization : Department of Workforce Development Title : Program Coordinator II Location : Massachusetts-Boston-100 Cambridge Street Requisition ID : 25000670