Customer Success Manager, Mid-Market (Shopify)

Customer Success Manager, Mid-Market (Shopify)

Narvar is Growing! We are hiring Mid-Market Shopify Customer Success Managers to help us empower top brands to reach their business objectives. In this role, you will own the success of industry-leading brands on the Narvar platform. You will develop collaborative relationships to drive strong user adoption and excellent retention rates for Narvar's solutions, demonstrating value every step of the way.

You will deeply understand your customer's business and use cases and act as an extension of their team. With enthusiasm and clarity, you will make data-driven recommendations to improve their customer experiences and drive ROI. Our clients include some of the most iconic brands in the world and they expect the highest level of professionalism and expertise.

Day-to-day

• Own the health and success of your customers from go-live through to renewal and expansion
• Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
• Use data insights to track client health, and forecast and mitigate risk of churn
• Provide technical guidance and support on product features and functionalities.
• Contribute to the scalability of the customer success team through automation and process optimization
• Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar's retailers
• Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently
• Collaborate with cross-functional teams to address technical or operational challenges promptly.

What we're looking for

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.