Sr Operations Manager

Sr. Operations Manager

The Sr. Operations Manager is a remote position that supports client functions across an indirect sales channel to drive store excellence and growth. In this role, you will consult the field sales organization and establish tactics and implement solutions based on performance KPIs at the door, dealer, and field sales levels. This position will directly influence the development of how the client field sales team is supported operationally. This leader in consultation with the supported field sales organization leadership will make decisions for day-to-day business needs as well as long-term strategic decisions.

Responsibilities :

• Support the operations and processes for the Value Indirect operations organization.
• Collaborate closely with the Value Indirect Field Sales organization from Retail Performance Managers through leadership, developing & executing on a sales strategy that aligns to the broader Value Indirect Channel strategy.
• Be responsible for decision making in support of the field sales organization, using functional subject matter expertise and conceptual thinking skills.
• Oversee and coordinate end-to-end ownership of complex organization-level initiatives with the focus of driving core KPIs and growth of Value Indirect stores with limited oversight and direction.
• Accountable to scope, define, and introduce field support strategies, processes, best practices, and procedures while identifying potential risks & providing transformational opportunities.
• Manage daily, weekly, monthly ad-hoc reporting requests and presentation materials in support of opportunity doors, dealer, and / or field support for supported organization.
• Lead cross functionally with both internal and external stakeholders to ensure alignment with channel priorities & long term goals. This includes, but is not limited to, Channel Management, Systems, Merchandising, Go to Channel, Training, Distribution Execution, etc.
• Consistently deliver high quality work that fully addresses the intended criteria, goals, and objectives.
• Effectively communicate verbally and in writing to stakeholders, team members, and leadership.

Qualifications :

About Us :

Mosaic is a part of Acosta Group a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America. We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.