Selling and Service Manager

The Service and Selling Manager will act as a brand ambassador and provide inspirational and motivational leadership to inspire confidence in the team and our customers.

They are accountable for building and maintaining a loyal customer base, delivering the highest level of customer experience, exceeding their commercial objectives, and adhering to all operational policies and procedures.

The Service and Selling Manager will work in close partnership with the store management team, leading the in-store experience and clienteling strategy, as well as taking responsibility as a key holder.

Key Service and Selling Manager Duties

Customer Experience :

• Implement and oversee the clienteling strategy aimed at building and maintaining strong, personal relationships with customers.
• Utilise customer data and preferences to provide a tailored shopping experience and drive customer loyalty.
• Ensure the brand service ceremony is fully implemented in all customer interactions.
• Support the execution and implementation of retail events, activities and appointments.
• Collate customer feedback data to share with the wider team, celebrating success and identifying areas for improvement.
• Take ownership of customer feedback with responsibility for overseeing the process from start to end, escalating to senior managers or the wider team when necessary.

People and Leadership :

Commercial and Operations :

Key Knowledge and Experience :

The Candidate :