Corporate Catering Administrative Assistant

General Purpose of Job

The Corporate Catering Administrative Assistant is responsible for administrative, clerical and customer service support for the Corporate Catering Sales Manager, assisting them with all daily office duties and general administrative tasks associated with processing daily catering delivery orders for corporate clients.

Essential Duties and Responsibilities

• Uphold the high standards of 24 Carrots handbook and policies
• Represent and uphold the 24 Carrots core values : Trustworthiness, Collaboration, Service Excellence and Dedication.
• Responsible for providing administrative support to the Corporate Catering Sales Manager in the service and development of existing and prospective clients.
• Should be knowledgeable and specialize in Corporate Catering Sales Managers corporate accounts in support of reaching sales goals.
• Provide excellent customer service to clients, assisting as needed from initial inquiry through proposal development and confirmation, continuing through completion of delivery and pickup, following up post-event to ensure customer satisfaction and retention.
• Assist with client communications as needed, taking client calls and responding to client emails in a timely manner on behalf of the Corporate Catering Sales Manager.
• Follow up on quotes generated within a timely manner to close business.
• Follow up with clients daily following each order to ensure customer satisfaction.
• Process correspondence (internal & external), proposals, contracts, and BEOs accurately, and in a timely manner.
• Work with a sense of urgency and duty to actively complete work assignments with detail, accuracy, and a focus on the customer experience.
• Assist with data entry and contract / BEO revisions for daily corporate catering orders, ensuring that all details are accurate.
• Work directly with internal departments to ensure all order details are accurate and accounted for.
• Communicate and distribute all event information to appropriate internal staff and managers.
• Create and distribute menu signs for all daily orders.
• Work directly with the accounting team on all corporate client billing and invoice processing.
• Other duties as assigned by the Corporate Catering Sales Executive.

Supervisory Responsibilities

There are no supervisory responsibilities.

Qualifications

To perform this job successfully, individuals must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional, enthusiastic, responsible, and dependable team player
• Highly organized with meticulous attention to detail
• Can work well under pressure
• Excellent verbal and written communication skills with the ability to prepare and deliver clear, concise reports and presentations that are understandable by the target audience
• Project management experience with the ability to manage on-going multiple priorities
• Exceptional customer service skills
• Self?motivated, takes initiative and willing to acquire new skills
• Willingness to work in a collaborative environment with co?workers from diverse technical backgrounds
• Proven ability to deal in a professional and cordial manner with the public attending events
• Ability to quickly identify and resolve problems
• Ability to function independently and intuitively in a fast-paced environment
• Strong logic and reasoning skills to identify strengths and weakness of alternative solutions and approaches to issues as they arise
• Ability to exercise sound judgement and make proper decisions in handling incidents at all types of events
• Ability to compile and maintain records pertaining to events
• Ability to manage confidential information and maintain its integrity
• Strong computer skills that include proficiency with MS Office and Google applications
• High level of personal hygiene
• Current California Food Handlers card required
• Local travel is required

Education and / or Experience

Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and / or training;

or equivalent combination of education and experience

• Minimum 2 years of experience within the hospitality industry, or experience working in a similar role focused on customer support.
• Experience in working in a computer environment utilizing Microsoft Word, Excel, PowerPoint.
• Reliable transportation and clean driving record required.
14 days ago