Senior Client Success Manager

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

Own a portfolio of strategic accounts, serving as a trusted advisor and leading executive-level discussions

Anticipate and resolve complex client challenges while mitigating risks and orchestrating team efforts

Drive portfolio health and growth by identifying upsell opportunities and contributing to renewal strategies

Required Qualifications

5+ years of experience in Client Success Management, Account Management, or a similar role

Proven ability to engage with C-suite executives and senior leaders

Exceptional problem-solving skills with experience leading cross-functional teams

Strong understanding of business metrics and revenue drivers

Experience mentoring and guiding junior team members