Desk Assistant

Posting Number : G / R31232P

Working Title : Desk Assistant

Department :

Housing-Resident Progs & Srvcs

About the University of Georgia :

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https : / / www.uga.edu / ) . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College / Unit / Department :

Part of the Division of Student Affairs, University Housing consists of nearly 2.8 million square feet of facilities and is home to more than 9,000 students. The department employs 220 full-time staff members, 21 graduate assistants and 565 undergraduate student workers. As a self-supporting auxiliary, University Housing operates a $59 million budget derived only from student housing fees and other non-state sources.In support of its mission to provide comfortable, affordable and secure housing options where the academic success and personal growth of residents are encouraged and supported, University Housing engages staff members in competency-based training and students in curriculum-based engagement focused on community building, interpersonal skills, social awareness and responsibility, and well-being.

College / Unit / Department website :

housing.uga.edu

Employment Type : Employee

Advertised Salary : $11.75

Anticipated Start Date :

12 / 01 / 2025

Posting Date : 10 / 01 / 2025

Open Until Filled : Yes

Special Instructions to Applicants :

CONDITIONS OF EMPLOYMENT :

• Must be enrolled on at least a half-time basis at the University of Georgia when classes are in session (i.e., enrolled in a minimum of six credit hours for undergraduate and professional students during fall / spring semesters; enrolled in a minimum of five credit hours for graduate students during fall / spring semesters). Credit hour minimums during the summer terms and during the last semester before graduation may be different. Consult the University Housing Human Resources office for additional information.
• Must be in good standing with the Office of Student Conduct and University Housing. Good standing is defined as not being found responsible for policy violations that would interfere with the ability to perform tasks typically assigned to student employees. Additionally, good standing means that the student employee has participated in the student conduct process if charged with any violations and completed any sanctions that may be assigned by the prescribed deadline.
• Student employees are considered temporary employees. A temporary employee may be separated at any time for any reason without notice and either the employer or the employee can end the employment relationship. Such separation is not grievable or subject to appeal. https : / / www.usg.edu / hr / assets / hr / hrap_manual / HRAP_Employee_Categories_Classification,Compensation,_andPayroll.pdf
• May not exceed 20 hours of work per week across all student staff positions if positions are held in multiple departments, except when classes are not in session and the student employee has prior permission from the supervisor. This includes online training, staff meetings and one-on-ones.
• May not exceed 6 consecutive hours of work per shift.
• Must be available to work a minimum of 8 hours of desk shifts per week. This includes overnight shifts (for Night Desk Assistants), weekends, academic breaks, and holidays throughout the semester.
• Required to work during some home football games as required by your assigned community.

Location of Vacancy :

Athens Area

EOO Statement :

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu ).

USG Core Values Statement :

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https : / / www.usg.edu / policymanual / section6 / C2653 .

Duties / Responsibilities :

Provide exemplary customer service to all residents, guests, visitors, faculty and staff who interact with community desks and community office spaces.

Function as a resource for accurate information concerning Housing and university operations.

Support the community office staff by performing assigned administrative responsibilities effectively and efficiently.

Assist in the opening, closing, and transition of residence halls. This may require early arrival and late departures, as well as working during break periods and finals week.

Support, communicate, enforce and abide by all university and department policies, procedures and regulations.

Follow appropriate protocols in addressing incidents and potential policy violations.

Assist community office staff during a crisis or emergency, maintaining appropriate confidentiality.

Participate in all departmental and community training.

Participate in all meeting activities including, but not limited to : staff meetings, community staff meetings and one-on-one meetings with supervisor.

Follow appropriate community desk policies and procedures including, but not limited to : key management, equipment check-out and access control.

Sort, record, distribute and forward mail, packages and newspapers according to United States Postal Service regulations and community procedures.

Perform other duties consistent with the purpose of the position as assigned.

Percentage of time : 100

Classification Title :

Student Assistant

FLSA : Non-Exempt

FTE :

.50

Position Summary :

This student position is generally the initial contact responsible for providing customer service to residents and guests at our communities’ desks. In addition, a person in this position provides assistance to the community administrative specialist, residence hall director and / or graduate residents, and assistant directors with administrative tasks and serves as a resource of information to residents and guests. This student position is also responsible for distributing mail and packages for the community as well as managing keys in accordance with University Housing policies and procedures.

Knowledge, Skills, Abilities and / or Competencies :

Physical Demands :

Standard for a normal office environment.

Is this a Position of Trust? :

Yes

Does this position have operation, access, or control of financial resources? :

No

Does this position require a P-Card? :

No

Is having a P-Card an essential function of this position? :

No

Is driving a requirement of this position? :

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? :

Yes

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) :

Yes

Background Investigation Policy :

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .

Contact Details :

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name :

Kim Roberson

Recruitment Contact Email :

hsg-resservices@uga.edu