Director of Event Technology I - DoubleTree Suites Fort Shelby Hotel

Director, Event Technology (SNE)

The Director, Event Technology (SNE) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will manage less than two Full-time team members, venue revenue less than $3M and report to an Area Director, Venues, Regional Director, Venues or RVP, Venues.

Key Job Responsibilities

Venue Partner Relationships

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
• Services events and act as a point of escalation when needed.
• Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
• Consults with Venue Sales Leadership on sales strategies
• Participates in business review presentations.

Financial Management & Reporting

Operations Management

Technical Ability

Sales Management

Customer Service

People Development

Job Qualifications

This section consists of skills and abilities for an employee to perform the job at a satisfactory level (education, experience, skills & abilities, certifications, languages etc.)

Bachelor's degree is preferred or equivalent experience

3+ years of audio visual experience

1+ years of supervisory experience

2+ years of customer service or hospitality experience is preferred.

Sales experience is a plus

Working knowledge of audio visual equipment in a live show environment

Must be able to successfully complete Level 3 Skills training

Proficiency with the use of computer hardware

Proficiency with computer software and programs, including the Internet and Microsoft Office

Effective leadership abilities and customer satisfaction focus.

A valid driver's license is required for team members who may operate Company vehicles.

Competencies (by Core Values)

This section lists the Competencies that are required for this job. Please refer to the Competency Selection Tool to choose 6 10 Competencies for this role. Add the selected Competencies to the job description. If you have any questions, contact your HR Business Partner.

Hospitality Financial Acumen Responsiveness Safety Conscious Ownership Communicates Effectively Professionalism Ensures Accountability Tech Savvy Instill Trust

Physical Requirements

Team members must be able to meet the physical demands below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Sitting : 2-3 hours per day

Standing : 4-5 hours per day

Walking : 4-5 hours per day

Stooping : 2-3 hours per day

Crawling : 2-3 hours per day

Kneeling : 2-3 hours per day

Bending : 2-3 hours per day

Reaching (above your head) : 2-3 hours per day

Climbing : 0-1 hour per day

Grasping : 4-5 hours per day

Lifting Requirements

0 - 15 lbs

16 - 50 lbs

51 - 100 lbs : Occasionally

Over 100 lbs : Occasionally

Carrying Requirements

0 - 15 lbs

16 - 50 lbs

51 -