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Project Leader - Atlanta, GA

Project Leader - Atlanta, GA

Vertiv HoldingsAtlanta, GA, US
30+ days ago
Job type
  • Full-time
Job description

Project Leader

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals :

  • Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
  • Company leaders have many years of hands-on Field Service experience in this industry and many others
  • Tremendous focus is placed on employee technical and leadership development
  • Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
  • Competitive benefits include : Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO / Vacation Plan, Medical, Vision & Dental & more
  • Abundant technical resources including 24 / 7 Technical / Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
  • Company-wide commitment to promoting a strong work / life balance
  • An employer-of-choice for Veterans with technical backgrounds

The Project Leader will provide world class start-up leadership for large, high-profile orders of Liebert power equipment. The PL is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The PL is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The PL is also required to maintain continuous communication with CRC, Area / District Offices, and Area Managers.

DUTIES & RESPONSIBILITIES :

ROLE

  • Relies on extensive experience and judgment to plan and accomplish work related goals
  • Requires no direct supervision
  • Leads and directs the work of others
  • Provides guidance to others on complicated situations
  • Factory certified on a variety of products that interact with Liebert systems : Expert working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.
  • Represent Service at all post-sale, customer and contractor meetings for projects which the PL is assigned to by the Area Manager
  • Coordinate start-up and site testing activities for assigned projects before it begins
  • Attend Factory Witness Testing for assigned projects, represent Service in front of the customer, contractor, and consultant
  • Assist contractors as required during installation of assigned projects
  • Support start-up and site testing activities for assigned projects
  • Provide On-the-Job training and on-site direction to associates for assigned projects
  • Conduct field customer training for assigned projects as required
  • Communicate with National Technical Support on equipment issues
  • Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
  • SAFETY

  • Operate in a safe manner in accordance with published safety guidelines
  • Must wear appropriate PPE as per company guidelines and accordance with job duties
  • Adhere to work hours policy guidelines 14 hours rule
  • Report all work related accidents or injuries within 24 hours to the appropriate personnel
  • Must be a role model to fellow associates with regards to safety by setting a positive example
  • Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected
  • ADMINISTRATION

  • Coordinate assigned project completion, customer training, and close-out
  • Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
  • Coordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as required
  • Gather all Service revenue (sales order and any additional POs) & costs (labor, equipment, and subcontracted) for assigned projects and report to Power Technical Support for regular profit / loss reports to Service management
  • Review and process submittal drawings
  • Log all technical support telephone calls
  • Provide accurate and timely reporting in accordance with published guidelines Time cards, expense reports, mileage reports, ticket closure, forms, et al.
  • Maintain company property according to company policies Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
  • CUSTOMER SATISFACTION

  • Provide proper and adequate communication to internal and external customers
  • Provide estimated time of arrival to the customer or contractor where applicable
  • Coordinate and attend customer or contractor meetings as required
  • Maintain customer satisfaction rates according to company guidelines
  • PERFORMANCE

  • Complete all work in an efficient and timely manner
  • Capable of making strong decisions, technical and commercial, under pressure
  • Properly evaluate site and equipment for appropriate billing status
  • Maintain productive utilization rate according to company guidelines
  • Adhere to company dress code and safety regulations
  • Understand and comply with company startup / escalation process and procedures
  • In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
  • Maintain proper and adequate level of internal communications
  • Ability to communicate with all levels within the organization - Managers, co-workers, Support Services, sales, electronic communications, et al.
  • Conduct themselves in a high degree of professionalism, and of service delivery
  • Ability to handle stressful situations and provide a calming effect to customer
  • High level of diplomacy when interacting with internal and external customers
  • KNOWLEDGE, SKILLS & ABILITIES :

  • Required experience (one or more of the following)
  • ASEET preferred
  • ASMET
  • Six years military experience in a related field
  • Equivalent industry experience
  • Job progression requirements
  • Minimum 5 years as a CE IV or Project Management experience
  • Product certifications and field knowledge assessment up to date in accordance with job level (refer to job progression chart)
  • Meet all aspect of your current job description
  • Interpersonal Skills
  • Professional
  • Reliable
  • Team Player
  • Mastery of electrical / electronic test equipment and theory
  • Must be able to read and interpret electrical one-line diagrams and blueprints
  • In all aspects of the job, need to lead by example, and held to a higher standard of conduct
  • Product certifications up to date
  • Meet all aspects of the job description
  • Performance evaluation rating of meets all aspects of job requirement or better
  • Consistent performance and customer relation skills
  • Technical skills
  • Ability to make an immediate site evaluation, skills to include : environmental temperature, and general operating conditions without supervision
  • Ability to summarize and report all work related tasks performed
  • Ability to give technical assistance via the telephone to customers on a regular basis
  • Provide phone or on-site technical support to junior level associates
  • Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
  • Recommend and direct activities at a customer site by leading technical activities of other technicians
  • Provide on-site customer consultation, must be able to present themselves as an expert in the field
  • Capable of providing project leadership and on-site direction for assigned projects
  • Provide expert site evaluation for Liebert Power Products and related systems
  • Assist Liebert Engineering and National Tech Support with site evaluations, site visits, and recommendations / solutions as required
  • Expert in site acceptance testing procedures and equipment
  • Strong skill sets :
  • Strong
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