Project Leader - Atlanta, GA
Vertiv HoldingsAtlanta, GA, US15 days ago
Job type
- Full-time
Job descriptionRelies on extensive experience and judgment to plan and accomplish work related goals Requires no direct supervision Leads and directs the work of others Provides guidance to others on complicated situations Factory certified on a variety of products that interact with Liebert systems : Expert working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al. Represent Service at all post-sale, customer and contractor meetings for projects which the PL is assigned to by the Area Manager Coordinate start-up and site testing activities for assigned projects before it begins Attend Factory Witness Testing for assigned projects, represent Service in front of the customer, contractor, and consultant Assist contractors as required during installation of assigned projects Support start-up and site testing activities for assigned projects Provide On-the-Job training and on-site direction to associates for assigned projects Conduct field customer training for assigned projects as required Communicate with National Technical Support on equipment issues Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips Operate in a safe manner in accordance with published safety guidelines Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines 14 hours rule Report all work related accidents or injuries within 24 hours to the appropriate personnel Must be a role model to fellow associates with regards to safety by setting a positive example Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected Coordinate assigned project completion, customer training, and close-out Provide Time and Material quotes for customers or contractors for assigned projects, as necessary Coordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as required Gather all Service revenue (sales order and any additional POs) & costs (labor, equipment, and subcontracted) for assigned projects and report to Power Technical Support for regular profit / loss reports to Service management Review and process submittal drawings Log all technical support telephone calls Provide accurate and timely reporting in accordance with published guidelines Time cards, expense reports, mileage reports, ticket closure, forms, et al. Maintain company property according to company policies Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer or contractor where applicable Coordinate and attend customer or contractor meetings as required Maintain customer satisfaction rates according to company guidelines Complete all work in an efficient and timely manner Capable of making strong decisions, technical and commercial, under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate according to company guidelines Adhere to company dress code and safety regulations Understand and comply with company startup / escalation process and procedures In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates Maintain proper and adequate level of internal communications Ability to communicate with all levels within the organization - Managers, co-workers, Support Services, sales, electronic communications, et al. Conduct themselves in a high degree of professionalism, and of service delivery Ability to handle stressful situations and provide a calming effect to customer High level of diplomacy when interacting with internal and external customers Required experience (one or more of the following) ASEET preferred ASMET Six years military experience in a related field Equivalent industry experience Job progression requirements Minimum 5 years as a CE IV or Project Management experience Product certifications and field knowledge assessment up to date in accordance with job level (refer to job progression chart) Meet all aspect of your current job description Interpersonal Skills Professional Reliable Team Player Mastery of electrical / electronic test equipment and theory Must be able to read and interpret electrical one-line diagrams and blueprints In all aspects of the job, need to lead by example, and held to a higher standard of conduct Product certifications up to date Meet all aspects of the job description Performance evaluation rating of meets all aspects of job requirement or better Consistent performance and customer relation skills Technical skills Ability to make an immediate site evaluation, skills to include : environmental temperature, and general operating conditions without supervision Ability to summarize and report all work related tasks performed Ability to give technical assistance via the telephone to customers on a regular basis Provide phone or on-site technical support to junior level associates Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation Recommend and direct activities at a customer site by leading technical activities of other technicians Provide on-site customer consultation, must be able to present themselves as an expert in the field Capable of providing project leadership and on-site direction for assigned projects Provide expert site evaluation for Liebert Power Products and related systems Assist Liebert Engineering and National Tech Support with site evaluations, site visits, and recommendations / solutions as required Expert in site acceptance testing procedures and equipment Strong skill sets : Strong
Project Leader
At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.
Why Vertiv is the best company for Field Service professionals :
- Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
- Company leaders have many years of hands-on Field Service experience in this industry and many others
- Tremendous focus is placed on employee technical and leadership development
- Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
- Competitive benefits include : Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO / Vacation Plan, Medical, Vision & Dental & more
- Abundant technical resources including 24 / 7 Technical / Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
- Company-wide commitment to promoting a strong work / life balance
- An employer-of-choice for Veterans with technical backgrounds
The Project Leader will provide world class start-up leadership for large, high-profile orders of Liebert power equipment. The PL is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The PL is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The PL is also required to maintain continuous communication with CRC, Area / District Offices, and Area Managers.
DUTIES & RESPONSIBILITIES :
ROLE
SAFETY
ADMINISTRATION
CUSTOMER SATISFACTION
PERFORMANCE
KNOWLEDGE, SKILLS & ABILITIES :
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