Payments Operations Specialist, Germany or UK location (m / f / d)

Pliant Payments Operations Specialist

Since 2020, Pliant has been on a mission to rethink credit cards and empower companies to grow by providing a smart way to pay that scale with their business. With our app and API-based solutions, Pliant allows companies to issue physical and virtual credit cards, automate payment processes, track spending, and seamlessly integrate these data into their finance stack. Pliant is growing quickly. With our expansion into 30 international markets, we believe that people, passion, and diversity are the key ingredients to our future success. Our growing team of 200+ Plianteers come from 35 nationalities and work remotely or in a hybrid environment from our headquarters in the heart of Berlin. And we're looking for more talented and committed people to join us on our journey!

About The Role

As Payments Operations Specialist, Germany or UK location, you will play a key role in the day-to-day operations and communicate with internal and external stakeholders as a payments expert. As this is a payments operations role within a FinTech, you have strong analytical skills and attention to detail. The position is open to candidates based in the UK or Germany.

What Youll Do

• Manage the day-to-day payments and settlement processes
• Monitor payments related systems and complete technical investigations and root-cause analysis
• Own a second level of support ticketing system and handle any escalations resulting thereof
• Recommend and implement the achievement of process enhancements
• Work closely with Customer Success, Sales, Tech and Payment Programmes teams to enhance our product and implement the latest trends from the payments industries
• Review data using SQL to gain insights on payments performance and trends

What Youll Bring

What We Offer