System Support Engineer - Laboratory Diagnostics

MUST BE ON W2 - NO THIRD PARTY RECRUITERS OR SUBVENDING PERMITTED

System Support Engineer

Location : Pleasanton, CA (Onsite)

Duration : 6 months, with potential extensions up to 3 years based on performance

Schedule : Monday–Friday, standard business hours

Interview Process : Phone → Virtual → In-person

Overview

We are seeking a System Support Engineer to join the R&D Services team. The successful candidate will provide hands-on technical and operational support for diagnostic laboratory instruments used in molecular testing within an R&D environment. This role requires a detail-oriented, organized individual who can balance daily priorities and communicate effectively with internal teams.

Key Responsibilities

• Support instrument lifecycle activities, including qualification, maintenance, and documentation.
• Ship, track, and reintroduce instruments for repair or redeployment.
• Record and maintain accurate data within equipment management and document control systems.
• Label and track equipment status (e.g., GxP vs. non-GxP) according to internal standards.
• Participate in daily meetings and proactively update leads on progress and priorities.
• Collaborate with lab supervisors to maintain compliance and safety best practices.
• Provide professional and timely internal customer support.

Must-Have Qualifications

Nice-to-Have Qualifications

Why Join