Contact Center Supervisor

A company is looking for a Contact Center Supervisor to lead a team of claims customer service representatives in a remote setting.

Key Responsibilities

Lead and inspire a team of Claims Customer Service Representatives to ensure accountability and motivation

Align daily activities with corporate policies and procedures to meet service goals

Collaborate on operational risk activities and maintain high standards in work quality and efficiency

Required Qualifications

At least 2 years of leadership experience in a contact center role

Effective human relations skills for teamwork and relationship building

Background in insurance is preferred

Ability to handle and resolve escalated customer inquiries or complaints

Must be adaptable and thrive in a fast-paced environment