Resident Relations Manager - Murfreesboro, TN

Resident Relations Manager - Murfreesboro, TN

Job Category : Assistant Community Manager

Requisition Number : RESID003931

Full-Time

On-site

Murfreesboro, TN 37128, USA +1 more locations

Description

Job Title : Resident Relations Manager

About IRT Living :

Garrison Station and Stoneridge Farms are vibrant multi-family communities within IRT, a publicly traded Real Estate Owner and Operator with over 13 years of expertise in top markets nationwide. At IRT, we're committed to delivering an exceptional living experience, understanding that home is more than just a placeit's where lives unfold. We're equally dedicated to providing our employees with an amazing place to work, fostering growth, and celebrating success.

Opportunity Overview :

Similar to an Assistant Community Manager, the Resident Relations Manager provides vital support to the General Manager and helps create a strong sense of community. In the General Manager's absence, you'll take the lead as the primary point of contact for residentsensuring they feel acknowledged, supported, and genuinely valued. You'll handle resident communications, thoughtfully resolve concerns, and work closely with onsite teams to deliver exceptional service and elevate the overall resident experience. You'll play a central part in building a warm, welcoming atmosphere that residents are proud to call home.

Your Day-to-Day :

• Assist the General Manager by overseeing daily operations when they're at the sister property
• Be the go-to expert and friendly face for resident questions, concerns, and everyday needs
• Jump in on leasing effortsgreet prospects, give engaging tours, follow up with leads, and help future residents find their perfect home
• Keep things running smoothly by processing lease applications, screening applicants, and ensuring all paperwork is in order
• Build strong relationships through clear communication with both current residents and prospects
• Monitor local market trends and help the team stay competitive
• Lead the charge on resident renewals and retentionbecause keeping happy residents is what it's all about
• Own our online reputationmanage social media, respond to reviews, and keep our digital presence positive and engaging

Why You'll Love Working Here :

What We're Looking For :

We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.