Loan Operations Specialist

Position Overview

The goal of the Loan Operations Specialist is to prepare all types of loan booking, tracking and servicing of all loan files, including new requests, renewals, modifications, construction requests, and annual reviews. The Loan Operations Specialist may also be responsible for verification of all closed loans for accuracy and proper coding.

Primary Duties and Responsibilities

• Consistently delivers outstanding client service with a friendly, can-do attitude, and willingness to help at all times.
• Acts as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.
• Responds appropriately to all inquiries regarding loan administration and documentation issues.
• Utilizes KACE ticketing system as the department workflow process, prioritizing tickets by request type and date sensitivity.
• Prepares and organizes loan packages for booking.
• Images loan documentation as required in Bank systems
• Follows up on loan files for specified documents and clear all loan exceptions.
• Establishes system reminders and follows up on documentation not received at closing.
• General knowledge of hazard and flood insurance and the ability to read policies and adequacy forms to determine proper coverage.
• Provides direct assistance to internal / external clients with respect to existing or new loan requests.
• Knowledge on servicing of internal Visa Credit Cards for both personal and business.
• Monitors Transaction Exception Reports.
• Correctly posts payments and makes adjustments as needed.
• Communicates with impact and enthusiasm in formal and informal settings.
• Maintains a working knowledge of lending compliance law, loan servicing regulations, real estate legal issues and state lending laws, including UCC requirements.
• Working knowledge of both consumer and commercial post-closing processes, logistics, and servicing, including escrow requirements.
• Working knowledge and understanding of loan type specifications / requirements
• Flexibly apply rules or procedures, while remaining guided by the organization's values.
• Contributes to a supportive learning environment by sharing knowledge.
• Demonstrates the ability to draw logical conclusions based on in-depth analysis of information and can recognize causes and consequences of actions and events that are not readily apparent.
• Demonstrates the ability to maintain continuous, open and consistent communication with staff and clients.
• Utilizes current software (ex : Microsoft Office Suite, Navigator, Business Process Manager) and information technology to accomplish tasks.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Minimum Qualifications

Preferred Qualifications

Our Way

Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work

Make a meaningful difference in our community through our service and financial support

Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators

Benefits

You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight :

THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER

A DRUG FREE WORKPLACE

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