Partner Success Manager CAD / RMSMesa, Arizona, United States

Partner Success Manager Cad / Rms

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.

The Role

The Partner Success Manager, Cad / Rms position is essential in shaping the customer experience and customer satisfaction for all client initiatives after initial onboarding. Partner Success Manager take on management of client product upgrades and provide front-line, non-technical support for all clients utilizing our Record Management System (Rms) and Computer Aided Dispatch (Cad). They work with the client evolution teams to identify opportunities to enhance the customer experience and implement add-on functionality to take advantage of the evergreening of the product suite.

What You'll Do

• Own and manage long-term partnerships with a portfolio of partner agencies from onboarding and beyond
• Serve as point of contact and advocate for assigned partner agencies
• Work closely with sales, implementation, support, and product teams to align exceptional service delivery
• Remain focused on the three primary goals of Partner Success : drive value, reduce / manage churn, and support the renewal process
• In cooperation with the Director of Partner Success, determine the metrics, health scores, and Kpis relevant to each account
• Collaborate with sales, product, and marketing to support strategies across the Versaterm ecosystem

What You Bring

You'll Succeed If You Have

Equal Opportunity

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.