Customer Support Specialist

Are you a recent grad with a passion for helping people? Do you love solving problems and building relationships? Join Dixon as a Customer Support Specialist in Chestertown, Maryland! We're looking for a motivated and detail-oriented individual to join our team and provide world-class service to our customers.

This is a full-time position where you'll get to use your skills in a fast-paced environment and learn the ins and outs of our business . The role works from 8 a.m. to 5 p.m., Monday through Friday.

Our comprehensive benefits package is designed to support your well-being and professional growth. We offer medical, dental, and vision insurance for you and your family, competitive salary, bonus programs, and 401K retirement plan, training opportunities, tuition reimbursement, vacation and PTO, paid holidays, gym reimbursements, and more! The potential targeted range for this position is $19-$21 / hr. Join us and be a part of a team that values your contributions and supports your goals!

What You'll Do

You'll be a key player in ensuring our customers have a great experience. Your day-to-day tasks will include :

• Providing support to both internal and external customers.
• Responding to phone calls and emails.
• Handling accounts receivable functions and customer invoicing.
• Entering orders and resolving product or service issues.
• Assisting with special projects as needed.

Skills and Experience

We're looking for someone who is a great team player with a positive attitude and strong problem-solving skills . While we prefer candidates with an associate's or bachelor's degree, we value a candidate who is a good listener and has a strong attention to detail . We will provide you with the tools you need to succeed, including a phone extension, email account, and desktop computer .

Your Future at Dixon

This role is a launching pad for your career. After 1-2 years in this position, you'll have the foundational skills and company knowledge to explore other opportunities within the company. We are a team that values growth and recognizes hard work. This is a great chance to make an impact and contribute to the success of our organization .

Do you have what it takes to be our next Customer Support Specialist? Let's get the conversation started.

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.