IT Systems Specialist

PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers.

DEPARTMENT : Information Technology

JOB OVERVIEW :

The Systems Specialist, positioned between IT management and service desk staff, is responsible for supporting leadership with regard to all PHMC applications and network systems. The Specialist processes IT requests from business units related to the above-mentioned systems. This role is also responsible for developing and maintaining support procedures with ITSS leadership for the comprehensive support of PHMC systems. This includes conducting research related to new support and customer service methods and technologies in support of IT systems and PHMC users in general. The Systems Specialist utilizes established service desk software to track and solve widespread technical concerns raised by PHMC’s business units and organize the workload. This individual must have the ability to communicate effectively with team members and management regarding the progress of assignments, project task timelines, issues, and contingencies.

WORK SCHEDULE :

• This is a full-time exempt position with a regular work schedule of five days per week.
• Work hours are Monday through Friday, 8 : 30 a.m. to 5 : 00 p.m.
• This position may be required to work some evenings and Saturdays during peak periods.
• Work primarily performed at 1500 Market Street, Philadelphia, PA

RESPONSIBILITIES :

SKILLS :

PHYSICAL REQUIREMENTS : Normal office environment

EDUCATION :

Bachelor’s degree in technology from an accredited institution and 5+ years of professional experience in IT help desk or customer support

SUPERVISOR : This position reports to the IT Systems Support Manager and ultimately the Managing Director of Information Technology.

SALARY GRADE : 18

PHMC is an Equal Opportunity and E-Verify Employer.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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