IT Support Specialist

About Us

ISMGis a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier events annuallyISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead.

Were not just evolvingwere accelerating. By expanding our solution offerings and enhancing our go-to-market strategies, were entering one of the most exciting phases in our companys growth. This is the moment to join us.

About the Role

We are seeking a proactive and detail-oriented IT Support Specialist to join our team in our Princeton HQ! This individual will play a critical role in ensuring smooth day-to-day IT operations by providing responsive, hands-on technical support for staff, managing equipment, and assisting in maintaining the security and stability of our technology environment.

This is an excellent opportunity to step into a critical role where youll have immediate impact on the efficiency and security of our operations. Youll gain exposure to a wide range of IT support functions, work closely with leadership, and contribute directly to creating a seamless technology experience for our teams.

The ideal candidate will be a problem-solver with strong technical skills, excellent communication abilities, and a customer-first mindset.

Key Responsibilities

• Primary IT Support : Serve as the first point of contact for break / fix issues and daily technical support needs in the Princeton office.
• Equipment Deployment & Management : Oversee the deployment, return, and lifecycle management of company devices; maintain accurate equipment inventory and conduct regular audits.
• System Patching & Troubleshooting : Identify and resolve patching failures to ensure systems remain updated and secure.
• Vulnerability Monitoring & Remediation : Monitor alerts from security tools and remediate vulnerabilities in a timely manner.
• On-Site Support : Provide reliable in-person support for staff in both the Princeton and NYC offices.
• Coverage & Backup : Act as primary support for US time zone during manager absences; collaborate with IT team members in India and across other locations to ensure seamless global coverage.
• Documentation & Process Improvement : Maintain accurate records of support activities, troubleshooting steps, and resolutions to improve efficiency and knowledge sharing.

Qualifications

Why Join ISMG?

Apply Now! VisitISMG.ioto learn more.

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