Senior Service Designer

A company is looking for a Senior Service Designer to lead the design of virtual employee experiences within their Customer Relationship Management Operations team.

Key Responsibilities

Lead the design and enhancement of intuitive and efficient processes for contact center roles

Reinvent operational processes by applying best practices and integrating emerging technologies

Plan, prioritize, and deliver design work for interdisciplinary projects while mentoring others

Required Qualifications

A minimum of seven years of experience in designing user experiences for digital products or services, or a Bachelor's degree with at least four years of experience

Proficiency in designing service blueprints and process maps

Strong experience with Adobe Creative Suite and Figma

Proven ability to manage projects and collaborate with interdisciplinary teams

Experience collaborating with technical teams to translate business requirements into design solutions