Customer Success Manager

A company is looking for a Customer Success Manager to enhance customer experiences in the residential mortgage market.

Key Responsibilities

Manage customer relationships to ensure satisfaction and retention

Implement and optimize workflows and AI-based automations for clients

Collaborate with cross-functional teams to address customer needs and improve product offerings

Required Qualifications

Experience in customer success or account management roles

Strong understanding of the residential mortgage industry

Proven ability to work collaboratively in a team environment

Demonstrated ability to manage multiple projects simultaneously

Relevant degree or equivalent experience in a related field