Senior Consumer Experience Professional

A company is looking for a Consumer Experience Professional to optimize interactions between the organization and its members.

Key Responsibilities

Analyze complex issues to enhance member experience through various methods such as voice of the customer and experience design

Identify and eliminate friction points while recognizing opportunities for automation and optimization

Influence departmental strategy and make decisions on project components with considerable latitude

Required Qualifications

Bachelor's degree

5 or more years of consumer operations experience

Proficiency in Microsoft Office Programs including Word, PowerPoint, Excel, and Access

Ability to interpret assignments and understand departmental strategy

Experience making independent decisions with minimal supervision