Manager Customer Technology

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Job Purpose

The Manager is responsible for leading a team of Business System Analysts and Solution Architects in the successful intake, design, and delivery of technology to enable business solutions. This role ensures alignment of solution delivery with organizational strategy, optimizes team performance, and fosters strong partnerships between business stakeholders, IT, and vendors.

Key Responsibilities

Team Leadership & People Management Directly manage a team of Business System Analysts and Solution Architects, providing coaching, mentorship, and performance management. Build team capability by identifying skill gaps and supporting professional development. Foster a collaborative, inclusive, and high-performing team culture. Oversee intake and triage of new business requests, ensuring requests align with business priorities and available capacity. Solution Governance & Delivery Partner with business leaders to define solution roadmaps and ensure resource alignment. Facilitate prioritization sessions, balancing immediate needs with long-term strategy. Ensure consistent application of solution delivery frameworks and methodologies. Oversee requirements gathering, analysis, testing, and solution design. Monitor project and support milestones, risks, budgets, and dependencies; escalates issues when needed. Partner with vendors and internal IT to ensure solutions meet technical and security standards. Continuous Improvement & Innovation Identify systemic issues, process inefficiencies, and recurring gaps; lead improvement initiatives. Promote adoption of best practices in solution design, documentation, and delivery. Encourage innovation in system optimization, automation, and customer experience enhancements. Stakeholder Engagement & Communication Act as a primary liaison between IT solution teams and business leadership. Communicate project status, risks, and value delivery to executives and stakeholders. Represent solution delivery in governance forums and planning sessions.

Competencies

Develops Talent – Provides feedback, coaching, and opportunities for growth. Plans and Aligns – Sets clear objectives and aligns resources to organizational priorities. Drives Results – Consistently achieves results, even under tough circumstances. Manages Complexity – Interprets complex information and provides clear direction. Strategic Mindset – Anticipates future trends and integrates them into team strategy. Communicates Effectively – Adapts communication style for executives, peers, and staff.

Skills

Proven ability to lead and motivate technical / business teams. Strong problem solving and decision making skills with the ability to manage…

Application Instructions

Apply online : ipc.us / t / 4F55C53274AB495F Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.

For full info follow application link.

AA / EOE – Minorities, Females, Gender Identity, Sexual Orientation, Disabled, Vets.

Seniority level

• Mid-Senior level

Employment type

Job function

Industries

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