Host / Hostess

JOB DESCRIPTION

A Host/Hostess at Denny’s plays a special role for our guests. You are often their first impression and last impression, and we count on you to sincerely make them feel at home – every time!

The Host or Hostess greets guests in a warm, friendly, smiling manner that welcomes them into our restaurant and sets the stage for a positive dining experience. A Denny’s Host or Hostess has a “Guests First" attitude, engaging in friendly conversation with guests as you perform duties such as:

• Suggesting new menu items from our limited time offerings.

• Receiving payment and making correct change.

• Assisting with beverages like bold, signature or flavored coffees.

• Cleaning, completing side work, and organizing supplies as needed.

• Willingly assisting other team members without being asked.

• Providing total guest satisfaction.

• Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.g., high chairs, special menus.

• Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately.

• Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces feature of the day.

• Keeps hostess area stocked and clean, e.g., to-go items and bakery products.

• Handles incoming telephone calls immediately, and takes to go orders as appropriate.

• Maintains proper supply of clean menus.

• Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.

• Assists service personnel in clearing and setting tables.

• Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.

• Assists other service personnel as needed.

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The typical pay range for this role is:

Minimum:$16.90 - Maximum:$18.59

Please note that this range represents the pay range for all positions in the job grade within which the position falls. This job posting is not a promise of any specific pay for any specific employee as the actual pay will take into account a range of factors, including location and experience.