Design Assistant / Project Coordinator

Job Description

Job Description

Salary :

Join our dynamic team at Cabinets.com as a Design Assistant / Project Coordinator

We are a leading online retailer of semi-custom kitchen cabinets, currently seeking a creative individual to support our Design Team in Tampa, FL, and contribute to our mission of providing quality and customizable manufactured in the United States cabinetry solutions to our customers. As a Design Assistant / Project Coordinator, you will play a crucial role in assisting with various design tasks and projects at our conveniently located Tampa office.

We are currently working a hybrid model (2-days in the Tampa office, 3-days at home), for employees who have completed at least their first two weeks of employment and have demonstrated the ability to work independently. Training will be provided through various on-line opportunities and through Zoom with a Trainer. One on one training will be available when working in the office.

Design Assistant / Project Coordinators are an important part of the Design Operations team. This team provides support to the Design Team, as well as assists with customers and cross-departmental teams. In this role, you will take general phone calls / answer on-line chats for the Design Dept. daily for lead generation and customer service; distribute leads to the Designers. Monitor and process incoming information related to customer questions and design requests daily.

Duties and responsibilities

• Responsible for organization and distribution of project request information
• Monitor and process incoming information related to customer questions and design requests.
• Assist in the creation and pricing of custom items
• Take general phone calls, emails and respond to online chat for the Design Dept. as needed for lead generation and customer service
• Review and audit orders as needed
• Support new customer-facing programs and projects created and deployed to enhance design and / or design request submission experience.
• Custom Cabinetry Links / Fees Production : Create accurate custom links with a quick turnaround, ensuring quality and consistency in every order. This includes regularly updating quantities on customs that are out of stock ensuring up to date / accurate product availability. In the supervisors absence, with prior authorization may process special deco doors, ensuring continuity and efficiency.
• Error Report Customer Outreach : Monitor Non-Designer Orders primarily through Error Reports & proactively communicate with customers to address any missing products or discrepancies in their project needs, offering timely assistance to ensure smooth and successful project completion.
• Product Knowledge : Handle daily product knowledge calls, ensuring both customers and team members have accurate information to make informed decisions and facilitate smooth project execution.
• Team Support : Assist the design team by providing resources and tools that improve the accuracy of custom requests, including the development of informative pages and comprehensive documents to consolidate product knowledge.
• Process Improvement : Continuously seek new ways to improve workflows both for the design team (custom request submissions) and internally (custom link production), ultimately increasing efficiency across the team.
• Monitor and process incoming information related to customer questions and design requests.
• Assist in the creation and pricing of custom items
• Periodically work in a cross-functional capacity to deliver Design Dept. frame of reference to various

Qualifications

Associate Degree or 2+ years college

2+ years experience in construction / cabinet industry / kitchen remodel industry

Ability to read blueprints is not required, but is a plus

MUST be detail-oriented and possess the ability to adapt to changing priorities and requirements

Personable, with previous phone customer service experience

Strong written communication and follow-up skills

Must be well-versed in Microsoft Office Suite and Adobe Acrobat

Experience with 2020 Design software is desirable

Bi-lingual, English / Spanish is a plus

Understand the need to always provide an excellent customer experience

At Cabinets.com, we value creativity, dedication, and teamwork. If you are passionate about design and looking to grow your skills in a fast-paced environment, we encourage you to apply for the Design Assistant / Project Coordinator position. Join us in creating exceptional cabinetry solutions that exceed customer expectations while enjoying a supportive and collaborative work culture. Apply at : https : / / cabinets.bamboohr.com / careers / 58?source=aWQ9MjU%3D

Cabinets.com is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. We work hard to embrace diversity and inclusion and encourage everyone at Cabinets.com to bring their authentic selves to work every day!

Job Type : Full-time

Benefits :

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Ability to Commute :

Tampa, FL 33619 (Required)

Work Location : Hybrid remote in Tampa, FL 33619