Tapestry Sr Manager, Product Management

Overview

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. At Tapestry, being true to yourself is core to who we are. This global house of brands — Coach & Kate Spade New York — was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We are part of a global house of brands with unwavering optimism and a commitment to being innovative and wholly inclusive.

About the Role

Are you a customer-obsessed, analytical, and hands-on product leader who thrives at the intersection of data, design, and technology? Do you love creating seamless digital commerce experiences that convert and delight? If so, this role is for you. As Sr. Manager, Product Management - Buying Experience, you will own the cart, checkout, and post-purchase journeys across our global, multi-brand digital ecosystem. You will drive measurable impact on checkout completion rate, customer satisfaction, and repeat engagement — blending AI-driven insights, experimentation, and collaboration to make it happen. This is a senior, high-visibility role with direct leadership of one Product Manager and strong cross-functional influence across digital, technology, creative, and operations teams. This role reports to Sr. Director, Global Product Management.

What You'll Do

• Own the end-to-end buying experience — from cart and checkout through post-purchase — for all Tapestry brands globally.
• Define and execute a bold product vision and roadmap that enhances customer experience and improves key KPIs (checkout completion, NPS, conversion).
• Leverage AI daily to synthesize customer insights, analyze data trends, accelerate decision-making, and identify opportunities for optimization.
• Champion customer empathy and data-driven thinking — combining analytics, A / B testing, and customer feedback to identify friction points and create solutions that convert.
• Translate insights into action by developing business cases, ROI models, and hypotheses for experimentation.
• Collaborate cross-functionally with engineering, digital, design, marketing, customer experience, and regional teams to bring ideas to life.
• Mentor and develop one direct report, fostering a culture of innovation, accountability, and speed.
• Influence senior leadership by clearly articulating product vision, strategy, and impact.
• Continuously measure and optimize performance, leveraging AI-driven analytics and automation to enhance both product outcomes and team productivity.
• Maintain clear product documentation, including PRDs, user stories, logic flows, and feature backlogs.

What You'll Bring

Note : At this time, Tapestry will not sponsor a new applicant for employment authorization for this position.

Our Competencies

Our Competencies for All Employees

Provides current, direct, complete, and actionable feedback; faces up to issues quickly and directly.

Generates new and unique ideas and makes connections across concepts.

Is dedicated to meeting the expectations and requirements of internal and external customers.

Handles change and uncertainty effectively.

Consistently aims to exceed goals and maintain high performance.

Builds constructive relationships across all levels.

Learns quickly in new problems and environments.

Our Competencies for All People Managers

Sees ahead, anticipates trends, and shapes competitive strategies.

Provides growth opportunities and development plans for team members.

Fosters collaboration, morale, and accountability within teams.

Tapestry, Inc. is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, race, color, religion, national origin, disability, marital status, military status, pregnancy, or other legally protected characteristics.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide reasonable accommodations for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com

Visit Tapestry, Inc. at http : / / www.tapestry.com /

Work Setup :

BASE PAY RANGE : $140,000.00 to $170,000.00

Benefits include medical, dental, vision, 401(k), paid leave, commuter benefits, disability insurance, and tuition assistance. For a complete list of U.S. corporate compensation & benefits, please refer to the company site.

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