Tier 2 Helpdesk Technician

ScribNet is redefining managed IT services by placing a strong emphasis on innovation, client satisfaction, and cybersecurity excellence. Our goal is to stand out in the industry by not only meeting but exceeding the expectations of our clients. We take immense pride in delivering top‑tier IT solutions that empower businesses, ensuring their systems operate securely, efficiently, and reliably under our expert care.

The Role

We’re on the hunt for a Tier II Helpdesk Technician to become a crucial part of our expanding team in Virginia. This position is ideal for an experienced IT professional who thrives on solving complex problems, enjoys deep technical challenges, and takes ownership of escalated client issues.

Tasks

Advanced Support & Troubleshooting

• Diagnose and resolve second‑level issues across Windows Server, Active Directory, networking, and major applications.
• Configure and troubleshoot VPNs, firewalls, VLANs, and remote‑access technologies.

Systems Administration

Automation & Scripting

Virtualization & Backup

Knowledge Sharing & Mentorship

Client Engagement

Requirements

Benefits

Join ScribNet LLC as a Tier 2 Helpdesk Technician. Enhance your IT skills, drive innovation, and support businesses in Richmond's dynamic tech scene. Apply today for a rewarding career.

At ScribNet, we are committed to delivering cutting-edge IT solutions tailored to the unique needs of each client. Based in Richmond, Virginia, our journey has been marked by a passion for technology and a commitment to excellence. With a focus on providing comprehensive IT

services, from Managed IT to Cybersecurity, we empower businesses to thrive in a digital world. Our team of experts brings together a diverse range of skills and experiences, united by a shared goal of driving innovation and ensuring client satisfaction.