Bilingual Member Support Specialist (Spanish)

Job Description

Job Description

Who We Are :

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves on our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values :

• Integrity : Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage : We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together : The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary :

At SmithRx, helping people is at the core of our mission. We're seeking a skilled Bilingual Specialist to join our Member Support Team, assisting members with their pharmacy benefits. The ideal candidate is fluent in both written and spoken Spanish, possesses professional communication skills, and has a strong background in customer service. As a Bilingual Member Support Specialist, you'll play a vital role in ensuring our members receive exceptional service.

We are currently hiring for the following shifts for our Bilingual Member Support Specialist :

7 : 00 AM - 3 : 30 PM CT Mon, Tu, Wed, Fri, Sat (Thursday and Sunday off)

11 : 30 AM - 8 : 00 PM CT Mon, Tu, Wed, Fri, Sat (Thursday and Sunday off)

While we are actively interviewing for these positions, specific shift availability may change. We cannot guarantee a particular shift will remain available at the time of your interview or offer.

This position requires a 9-week onsite training and nesting period at our Plano office, crucial for success in the role. The initial 3-week training class runs from 8 am to 4 : 30 pm Central Time. Following training, you'll transition to your assigned shift hours. The work schedule is held Monday - Friday with rotating weekend and holiday shifts.

If you're passionate about delivering world-class service and making a difference in healthcare, we encourage you to apply!

What you will do :

What you will bring to SmithRx :

What SmithRx offers You :