Director of Hospitality Services

Director Of Hospitality Services

Become part of Restaurant Associates, the industry's leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! This is R / A!

The Director of Hospitality Services is a senior leader responsible for overseeing and enhancing all aspects of the hospitality experience across the company's foodservice operations. This role ensures that guests, clients, and partners consistently receive exceptional service while maintaining operational efficiency and brand standards. A critical component of this position is effective stakeholder management and communicationbuilding strong relationships with clients, partners, vendors, and internal teams to deliver collaborative, high-value outcomes. The Director will provide strategic leadership, staff development, and innovation in service design to position the company as a leader in hospitality excellence.

Key Responsibilities

• Leadership & Strategy
• Develop and implement the company's hospitality vision, aligning with overall business objectives.
• Establish service standards and ensure consistency across all foodservice locations and contracts.
• Lead initiatives to enhance customer satisfaction, loyalty, and retention.
• Operations & Service Excellence
• Oversee day-to-day hospitality operations, ensuring compliance with health, safety, and brand standards.
• Collaborate with culinary, facilities, and operations teams to deliver seamless guest experiences.
• Implement feedback systems to measure guest satisfaction and continuously improve service quality.
• Stakeholder Management & Communication
• Build, manage, and nurture relationships with key stakeholders, including clients, vendors, leadership teams, and employees.
• Serve as the primary liaison between the company and external partners and sectors, ensuring clear, consistent, and professional communication.
• Anticipate stakeholder needs, address concerns proactively, and deliver timely updates to foster trust and collaboration.
• Partner with business development and operations teams to identify opportunities for growth and improved service delivery.
• Team Development
• Recruit, train, and mentor hospitality leaders and service teams.
• Foster a culture of service excellence, teamwork, and accountability.
• Design professional development programs to enhance employee skills in service and leadership.
• Financial & Business Management
• Manage departmental budgets, staffing models, and resource allocation.
• Monitor key performance indicators (KPIs) related to service quality, efficiency, and profitability.
• Support business development efforts by contributing to proposals, presentations, and client pitches.

Qualifications

Apply to Restaurant Associates today!

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Restaurant Associates are offered many fantastic benefits.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.