Cybersecurity Manager (ServiceNow Enablement / Adoption)

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Regular or Temporary :

Regular

Language Fluency : English (Required)

Work Shift :

1st shift (United States of America)

Please review the following job description :

• In January this role is in Office 5 Days a week either in Atlanta, Charlotte, Raleigh or Richmond NA.

Truist is seeking a Cybersecurity Manager to lead internal enablement and adoption efforts across ServiceNow modules including Vulnerability Response (VR), Security Operations (SecOps), Application Security (AppSec), and Secure Configuration.

This role is centered on driving user engagement, improving content quality, and supporting internal customers through training and process alignment.

Technical discoveries made through enablement activities will be handed off to engineering teams for enhancement and break-fix implementation.

Key Responsibilities :

Enable & Educate :

Develop and maintain high-quality content and documentation for ServiceNow modules.

Lead end-user training, onboarding, and enablement sessions tailored to internal cybersecurity teams.

Promote adoption through workshops, knowledge articles, and targeted communications.

Identify and address gaps in understanding, usage, and process alignment.

Discover & Recommend :

Conduct feedback sessions and usage reviews to uncover friction points and improvement opportunities.

Document findings and collaborate with engineering teams to support prioritization of enhancements and fixes.

Maintain a feedback loop between end users and technical teams to ensure continuous improvement.

Engage & Align :

Build strong relationships with internal stakeholders across cybersecurity, risk, and IT operations.

Facilitate cross-functional discussions to align ServiceNow usage with business objectives.

Support governance and standardization efforts across modules and teams.

Required Qualifications :

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree and six to eight years of experience in systems engineering or administration or an equivalent combination of education and work experience

Deep specialized and / or broad functional knowledge in applied enterprise information security technologies including but not limited to firewalls, intrusion detection / prevention systems, network operating systems, identity management, database activity monitoring, encryption, content filtering, and Mainframe security

Previous experience in leading complex IT projects

Preferred Qualifications :

3+ years of experience working with ServiceNow modules such as VR, SecOps, AppSec, or Secure Configuration.

Proven experience in enablement, training, and content development for technical platforms.

Strong communication, facilitation, and stakeholder engagement skills.

Familiarity with ServiceNow platform capabilities and lifecycle, even if not hands-on.

Experience working with internal customers in a large enterprise environment.

ServiceNow certifications (CSA, CIS-VR / SIR) or cybersecurity certifications (CISSP, CISM) are a plus.

Experience in identifying process improvement opportunities and translating them into actionable insights.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy / fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager / supervisor and required by business need.

Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.