Schedule Coordinator

Schedule Coordinator

This position is responsible for optimizing the daily schedule of OSP Field Technicians in a geographical region. This OSP Schedule Coordinator will work with the OSP Field Manager and Supervisors to ensure the timely completion of the daily workload for OSP Field Technicians. The OSP Schedule Coordinator will coordinate schedule changes with customers, OSP Field Technicians, and other departments to ensure clear communication is always being delivered. The OSP Schedule Coordinator will monitor scheduled tasks to quickly identify and coordinate scheduling changes or conflicts by remaining in direct communication with resources.

Essential Job Functions :

• Manage workforce schedule for OSP Field Technician tasks within a geographical region.
• Optimizes workforce schedule based on resource availability.
• Optimizes workforce schedule using the most efficient geographical routes.
• Optimizes workforce schedule using specific skill sets of resources available.
• Coordinates scheduling changes and conflicts with other departments, OSP Field Technicians, and with customers.
• Contact and inform customers when a scheduling change is required.
• Works with the OSP Field Manager and Supervisors to ensure the workload is optimized efficiently.
• Working with the OSP Field Manager and Supervisors, scheduled unplanned maintenance.
• Coordinates emergency tickets and locates as needed.
• Monitor scheduled tasks throughout the day and be in direct communication with resources to identify and coordinate scheduling changes or conflicts.
• Performs all other related duties as assigned by management.

Knowledge, Skills, and Abilities :

Education and Experience :

High School diploma or equivalent plus one to two years of office / clerical experience. Telephone office or rural utility experience preferred. Customer service experience a plus, dispatch background preferred.

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.