NextGen Payroll Service Representative

ADP is hiring a Payroll Support Representative Level I. The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on NextGen WFN and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.

• Client Facing with Assigned Non-Comp Payroll Client Base
• Works in an inbound phone support model
• Provides WFN / AutoPay Payroll Technology Support
• Supports General PR, HR - Benefit Questions
• Supports Payroll Processing Questions and Issues
• Conducts Initial Issue Troubleshooting
• Works with internal teams to resolve complex issues

RESPONSIBILITIES :

Completes complex projects including :

1. Calculation updates, special reports, tax amendments, company setup, troubleshooting

2. PTO, OT, Double Time, etc. researches historical data for adjustments needed

3. Researches Benefit Accruals recalculates and imports corrections.

Functional Responsibility :

Typical Assignments :

Decision Making / Judgment :

Contact (Internal - External) :

QUALIFICATIONS REQUIRED :

Education :

Experience :

Minimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.

Expected to achieve a working knowledge of the following applications :

ADP Tools

Exposure to additional offerings :