Scheduler

Scheduler

Provides scheduling and supervision of Personal Care Services for private pay Clients. Schedules home health aides for Skilled Services Clients.

Works under the supervision of the Manager or designee. Supervises personal care providers and homemakers.

Examples of Duties and Responsibilities :

• Orients personal care and homemaker staff to agency policies and procedures.
• Arranges and documents training.
• Informs staff of policies concerning advance directives and emergency procedures.
• Schedules staff and notifies Clients of changes.
• Performs written assignments of duties on a Client-specific basis.
• Meets and confers with staff as necessary.
• Receives and reviews referrals of Clients.
• Performs initial assessment visits to Client homes, assigns care givers and completes assessment and plan of care forms.
• Performs supervisory visit to Clients' homes at least every three months or more frequently as needed for problem resolution; validates skills of staff and Client-specific or procedure-specific training of staff; observes condition and care of Client and assesses Clients' satisfaction with services.
• At least one of the assigned personal care staff must be present at supervisory visits at least once every three months.
• Provides monthly supervision of Client care via telephone or other appropriate contacts with Client and / or family / care givers.
• Provides first level investigation of complaints and critical incidents.
• Counsels staff on difficult cases and potentially dangerous situations.
• Communicates with the case managers, the physician and other providers on the care plan as necessary to assure appropriate and effective care.
• Oversees staff record keeping.
• Performs other related functions as required.
• Maintains confidentiality in all aspects of job performance.
• Performs all job functions in compliance with all appropriate local, state and federal laws, regulations and professional standards.
• Attends and participates in staff, education, and agency committee meetings as appropriate.

Minimum Qualifications :

Knowledge, Skills, and Abilities :

Special Requirements :

Exposure / Risk Category : OSHA :

Tasks involve no occupational exposure to blood, body fluids or tissue.