Care Center Representative (Call Center Representative)

Overview

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be on-site at our Roseville, Irvine or Walnut Creek offices.

Responsibilities

• Support the contact of bank customers and prospects through phone, electronic and chat channels to market an array of financial products and services.
• May be required to support other sales channels with opening of new accounts or assist callers with obtaining services through the appropriate banking departments.
• Utilize chat library and other tools to communicate with customers in accordance with the bank compliance and other processes.
• Provide telephone support for customers requiring assistance with both traditional and electronic banking products. Use effective and professional telephone skills in receiving and responding to all types of customer telephone inquiries, providing information on bank products, policies, procedures and programs.
• Maintain a solid understanding of the products and services being offered. Use judgment and reasoning skills to solve customer service problems within designated authority to handle chats or calls at point of contact.
• Collect information about service problems or customer complaints and escalates customer disputes to the appropriate manager for resolution if necessary. Complete research and resolves documentation errors or discrepancies.
• Forward more complex problems to management, as required.

Who you are

Pay Range : $21-25 hourly

AIP / Bonus : up to 5%

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes :

Final compensation package will be determined by the work experience, education, and / or skill level of the applicant along with internal equity and alignment with geographic market data.

[1] The benefits listed in this job posting reflect the Bank's most reasonable and genuinely expected benefits offered for this position.

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