Automation Engineer (Starlink Customer Success)

Overview

Redmond, WA

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. We are leveraging our experience in building rockets and spacecraft to deploy Starlink, the worlds most advanced broadband internet system, to provide fast, reliable internet to 7M+ users worldwide.

We design, build, test, and operate all parts of the system thousands of satellites, consumer receivers, and the software that brings it all together. We are seeking best-in-class engineers and analysts to rapidly accelerate our growth around the globe.

Role

AUTOMATION ENGINEER (STARLINK CUSTOMER SUCCESS)

As an Operations Engineer, Automation on the Customer Success team, you will be responsible for developing, maintaining, and continuously improving both business-critical and experimental automation to unlock customer experience and support bottlenecks within the Starlink network. You will work closely with technical and engineering teams to ensure requirements are satisfied and the automation is robust. You will create reports, alerts, and monitoring systems to ensure that your automation is working correctly and communicate results to leadership.

Responsibilities

• Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer experience
• Build alerts and monitoring for current automation systems
• Manage all requests and stakeholders in a scalable way
• Own status of automation (reporting on health, metrics like how many credits are being issued, etc.)
• Work with engineering and business teams to develop strategies for migrating automation to website-integrated solutions when appropriate
• Design measurable and well-scoped experiments
• Write and maintain high-quality documentation
• Collaborate with cross-functional Customer Success Category leads, workforce planners, and operators to develop automated solutions to solve customer experience and support challenges
• Engage the SpaceX leadership team with quantitative and qualitative updates on automation performance and opportunities

Basic Qualifications

Preferred Skills and Experience

Additional Requirements

Compensation and Benefits

Pay Range :

Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge, education, and experience. Base salary is one part of total rewards, which may include stock options, discretionary bonuses, and the ability to purchase additional stock via our Employee Stock Purchase Plan. Benefits include medical, vision, dental, 401(k), short and long-term disability, life insurance, paid parental leave, and paid time off. Washington State employees accrue paid sick time, and SpaceX offers shuttles from select Seattle locations to the Redmond office.

Equal Opportunity

SpaceX is an Equal Opportunity Employer; employment is based on merit, competence, and qualifications and will not be influenced by race, color, religion, gender, national origin / ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, or any other protected status. Applicants requiring reasonable accommodation can contact EEOCompliance@.

To conform to U.S. Government export regulations, including ITAR, applicants may be required to meet certain eligibility criteria. Learn more about ITAR here.

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