Software Implementation Specialist

The Role :

At the heart of our mission, the Client Success team turns customer partnerships into measurable outcomes. Were the bridge between innovation and impact, driving engagement strategies, optimizing the customer journey, and ensuring every client experiences the full value of our platform.

We bring curiosity, collaboration, and a growth mindset to everything we do. By continuously refining how we engage with clients and streamlining our processes, were able to scale our impact and deliver exceptional results.

Based across the U.S. (with a preference for candidates in the Northeast), our team sits within the Clinical Implementation organization and plays a key role in helping clients achieve their goals. We pride ourselves on anticipating needs before they arise, translating insights into action, and delivering meaningful business value that drives success.

If youre passionate about building relationships, solving challenges, and making a real difference in how healthcare organizations achieve their mission, this is the role for you.

Responsibilities :

• Provide deep product expertise to support Clinical Implementation Managers with the technical setup / configuration and upkeep of new and existing accounts.
• Partner with your Clinical Implementation Manager to service our customers regarding their questions or requests about the content and functionality of products.
• Lead a seamless onboarding experience for new accounts and users, from personalized or group training sessions to kick?off meetings and success criteria documentation.
• Monitor and drive improvement in the health of accounts, identify any risks and put mitigation plans in place.
• Partner with Sales & Clinical Implementation on account strategies and maintain regular contact to discuss account health, value capture, engagement levels, and opportunities captured.
• Promote a "can do" culture and positive environment,
• Maintain full fluency in our suite of products and services and how they are sold to deliver value in the marketplace.
• Thrive in an environment of innovation & continuous improvement, where you continuously bring forward new ideas to improve product usage and commercial success.
• Perform other related duties as assigned.

Qualifications :

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