Talent.com
IntellectFaces
ADVANCED SYSTEMS SUPPORTIntellectFaces • Tallahassee, FL US
ADVANCED SYSTEMS SUPPORT

ADVANCED SYSTEMS SUPPORT

IntellectFaces • Tallahassee, FL US
30+ days ago
Job type
  • Full-time
Job description

Responsibilities

:
  • Respond and Resolve inquires related to the use of the COVID-19 portals received via Help Desk line or Cherwell ticket management system as needed by the end user.
  • Answer email inquiries related to the use of the COVID-19 Cherwell ticket portals daily as needed by the Department.
  • Create and submit help desk tickets in the Cherwell portal based on technical assistance requests received via Help Desk daily as requested by Project Manager.
  • Provide help desk ticket updates through the Department’s Cherwell system daily as needed by the Department.
  • Set-up new accounts authorized by the Section staff and Project Manager within 24 hours from receipt of Department approval.
  • Unlock system accounts for users as reported in the Cherwell system and assist with password resets in a timely manner from receipt of requestor.
  • Conduct statewide webinar trainings on new features of systems to end users and develop user manuals of systems as needed by the department.
  • Assist with testing of new features of systems daily as directed by the department.
  • Document business processes for existing and new system features for applications as needed by the Project Manager and Department.
  • Provide systems implementation support during regular and off hours as needed by the Department on a monthly basis.

Required Skills:

  • Two years of experience in a help desk environment (i.e. providing technical assistance, answering support calls, etc.)
  • Two years’ experience writing SQL queries against SQL databases.
  • One year of experience working with surveillance and the most up to date reporting systems.
  • One year of experience writing technical and developing training documentation materials and recording training videos.
Create a job alert for this search

ADVANCED SYSTEMS SUPPORT • Tallahassee, FL US

Similar jobs

BSA/AML Senior Technical Support Specialist

Capital City BankTallahassee, FL, United States
Full-time

BSA/AML Senior Technical Support Specialist/h2pCapital City Bank - More than your bank, your banker.General Summary/ppThe BSA/AML Senior Technical Support Specialist possesses subject matter expert... Show more

 • Promoted

Advanced Electronics / Computer Field Technician

US NavyCrawfordville, FL, US
Full-time

Advanced Electronics / Computer Field (ET/FC).The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy’s most sophisticated electronics and compu... Show more

 • Promoted

Aviation Electronics, Electrical & Computer Systems Technician

US NavyCrawfordville, FL, US
Full-time

Advanced Electronics / Computer Field (ET/FC).The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy’s most sophisticated electronics and compu... Show more

 • Promoted

ERP Systems Support Specialist

Connective Business SolutionTallahassee, FL, US
Full-time
Quick Apply

General Characteristics Serves as single point-of-contact for end-users after Power Users have assisted end-users.Performs problem identification and on-the-spot training to prevent problem reoccur... Show more

Systems Architect

Connective Business SolutionTallahassee, FL, US
Full-time
Quick Apply

General Characteristics Responsible for providing senior level expertise on decisions and priorities regarding the enterprise’s overall systems architecture.Facilitates the establishment and ... Show more

Limited Spots: Earn Up to $790/wk Helping Shape Innovation (Part-Time)

MaxionTallahassee, FL, US
Full-time +2

Want to make extra money on YOUR schedule? Join our exclusive list of research study participants and .Perfect for anyone seeking remote, part-time, or temporary work, these opportunities require .... Show more

 • Promoted

Helpdesk Support Technician

Software Galaxy SystemsTallahassee, FL, United States
Full-time

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments.This ... Show more

 • Promoted

System Analyst

V Group Inc.Tallahassee, FL, United States
Full-time

For more details, please connect with Prafull Tamrakar at Prafullt@vgroupinc.Duration: 12 Months + Possible Extension.Location: Tallahassee, FL 32399.Interview Type: In Person / Interviews June 1-3... Show more

 • Promoted

Tier 2 Help Desk Technician

Resourcesoft Inc.Tallahassee, FL, United States
Full-time

Requirements 2 or more years of experience in workstation hardware installation and technical support.Proficiency in Microsoft Office 365 and Windows 10 or above operating systems.Experience with a... Show more

 • Promoted

Sales Support Associate Inside Sales

Builders FirstSourceTallahassee, FL, United States
Full-time

Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market.The #1 name in our industry, we... Show more

 • Promoted

Technical Support Representative I (Fully Remote - Tallahassee, FL)

Diverse ComputingTallahassee, FL, United States
Remote
Full-time

Are you the one we're looking for?Diverse Computing, Inc.Technical Support Representative to join our technical support team.This is a full-time, salaried, nonexempt position that can be performed ... Show more

 • Promoted

OPS CONSUMER SUPPORTS ANALYST - 67980021

Florida JobsTallahassee, FL, United States
Full-time

Ops Consumer Supports Analyst - 67980021.Agency for Persons with Disabilities Position: Consumer Supports Analyst - Other Personal Services (OPS) Working Title: Ops Consumer Supports Analyst Positi... Show more

 • Promoted

(Remote) Software Support Specialist

SmartCOPTallahassee, FL, United States
Remote
Full-time

A division of Harris; SmartCOP is seeking an Software Support Specialist.As a Software Support Specialist, you will be the front-line point of contact for our customer base.You will need to deliver... Show more

 • Promoted

Systems Administrator

Pointwest Technologies CorpTallahasee, FL, US
Full-time
Quick Apply

Description We are recruiting for this position on behalf of our client.We are seeking a  Systems Administrator  to support the Power Platform and SharePoint environments.You’ll mon... Show more

Retail Support Specialist

DSI SystemsTallahassee, FL, United States
Full-time

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p... Show more

 • Promoted

Manager, Customer Support

Connective Business SolutionTallahassee, FL, US
Full-time
Quick Apply

General Characteristics Defines service levels, service agreements and manages the help desk operation.Establishes processes to identify, track, escalate, resolve and report customer problems.Joint... Show more

Production Support Analyst

Connective Business SolutionTallahassee, FL, US
Full-time
Quick Apply

General Characteristics Manages and controls the processing of programs and peripheral equipment on mainframe and/or distributed computer systems to ensure the highest levels of service and system ... Show more

OPS HEALTH SUPPORT TECHNICIAN - 64853326

State of FloridaTallahassee, FL, United States
Full-time

Requisition No: 876278 Agency: Department of Health Working Title: OPS HEALTH SUPPORT TECHNICIAN - 64853326 Pay Plan: Temp Position Number: 64853326 Salary: $17.Posting Closing Date: 06/10/202... Show more

 • Promoted

In-Home Sales & Tech Support (Part Time)

AsurionTallahassee, FL, United States
Part-time

In-Home Sales & Tech Support (Part Time).This is a local, in-home field role requiring daily travel to customer residences not Remote.Part-Time Schedule: 5 evenings/week Hours: 4:05pm to 9:00pm.W... Show more

 • Promoted

Systems Administrator

Connective Business SolutionTallahassee, FL, US
Full-time
Quick Apply

Systems Administrator Education: Bachelor’s Degree in Computer Science, Information Systems or other Information Technology major, or equivalent work experience.Required Tasks to be performed... Show more