Service Advisor

Job Description

Job Description

CHEVROLET OF MILFORD, SERVICE ADVISOR

Move Up In Your Career Today!

Income Potential - Up to $75K-$100K!

Full-Time Position - Experience Preferred.

We need Service Advisors now to keep up with high customer demand. Service Advisor for this Full-time Position. This opportunity is a real earning potential up to $75,000.00 - $100,000.00

Service Advisor - Job Responsibilities :

• Greet customers and assist them with any inquiries.
• Consult with customer on applicable service specials
• Document services declined and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience
• Build strong relationships with the customers

Responsibilities

• Oversee service repair orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Must be organized, thorough with all process and handling Ro from opening to closing.
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations
• Must have an understanding of warranty process, closing repair orders correctly
• Keeping customer updated with the repairs. Processing customer request accordingly.
• Keeping Service Manager up to date with any customer issues or concerns.
• Keeping CSI to customer satisfaction.
• Must be able to work Saturday's. (5 day work week)

Qualifications

• Organized and friendly personality
• Fantastic communication skills with our customers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• GM experience a plus
• Reynolds experience is required, but we can train

Chevrolet of Milford, part of Tantillo Auto Group, a Long Island based family owned Dealer Group, has an immediate opening for an experienced Service Advisor for our Milford CT Chevrolet store.

Bilingual Spanish / English a PLUS

We are looking for a motivated individual whom wants to grow with us.

We pride ourselves in delivering a truly outstanding experience to our customers at all levels and across all departments.

Our employees work hard to ensure our customers are dealt with honestly, in a straightforward manner, professionally, and courteously.

We know how to value our human capital and give every employee the opportunity to grow.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.