Manager of Store Operations

Manager of Store Operations

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Manager of Store Operations supports the Store Director in overseeing daily operations, ensuring excellent customer service, efficient workflows, and the achievement of sales and operational goals. This role involves leading and developing employees, maintaining high standards of performance, and stepping in for the Store Director when necessary. Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves honesty, integrity, friendliness, caring for customers and employees, demonstrating sincerity, respect, and a high level of ethics and morals.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and reports to : Regional Vice President(s); District Store Director or Store Director, Assistant Store Director or Store Manager Positions that report to you : All store employees

Primary Duties and Responsibilities

Assist the District Store Director of Store Director and Assistant Store Director or Store Manager in supervising and directing all store employees, ensuring alignment with company goals and standards. Provide coaching, training, and development opportunities for employees to build a strong, high-performing team. Handle employee relations issues, including conflict resolution, with support from the Store Director and HR as needed. Act as a role model for excellent customer service and teamwork. Maintains a positive attitude and creates an environment that nurtures positive employee morale, friendliness, and fun. Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store. Assist in managing store operations, including opening and closing procedures, scheduling, inventory control, and ensuring a clean, organized, and safe store environment. Coordinate and oversee daily workflows to maximize productivity and efficiency. Ensure all equipment and store systems are functioning properly and coordinate repairs as needed. Collaborate with the Store Director to develop and implement strategies for growth and efficiency. Coordinates and participates in the recruiting, hiring, orientation, and training of store employees and is responsible to reflect the diversity of the communities in which they serve. Smiles and greets customers in a friendly manner. Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by : escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience. Assists in determining the appropriate balance between customer service and cost of labor for their market. Fosters a positive, inclusive, and results-driven work environment. Helps develop pricing structure and merchandising to plan and meet established goals. Assists department heads to develop appropriate criteria to meet their individual department goals. Assist in overseeing merchandising efforts, ensuring shelves are stocked, displays are appealing, and pricing is accurate. Help manage inventory levels, including ordering and restocking, to minimize waste and prevent out-of-stocks. Support the execution of promotional strategies and seasonal displays. Represents the company in a positive manner and participates in local and company-wide community activities. Encourages employee involvement in company-wide activities as well as local and company-wide community activities. Helps to ensure the store's procedures are in place regarding safeguarding of financial assets. Reviews competitors pricing and stays abreast of new items on a regular basis. Maintains store operations in accordance with Hy-Vee's policies, individual store guidelines, and procedure manual, Code of Ethics, and any applicable local, state, and federal laws. Adheres to company policies and individual store guidelines. Monitor and maintain compliance with company policies, procedures, and applicable regulations. Reports to work when scheduled and works expected number of hours.

Secondary Duties and Responsibilities

Pursues educational opportunities and ensures the same for employees. Assists in all areas of the store as needed. Participates as a stockholder in corporate decisions. Responsible for the store, even in absence. Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to use logical or scientific thinking to solve problems and with several abstract and concrete variables. Must have the ability to do arithmetic, algebraic, and geometric calculations. Must be able to report, write, or edit articles for publication; prepare and deliver presentations; interview, counsel or advise people; evaluate technical data. Education and Experience : High School or equivalent experience, plus Dale Carnegie and perimeter department training. Over five years of similar or related managerial experience. Supervisory Responsibilities (Direct Reports) : Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Selects new employees and acts on employee problems. Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments. Physical Requirements : Must be able to physically perform light work exerting up to 20 pounds of force frequently. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions : This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards, electrical shock, and exposure to chemicals and solvents. This is a fast-paced work environment. Equipment Used to Perform Job : Box cutter, cash registers, knives, trash compactor, cardboard compactor, computer, calculator, telephone, FAX machine, register system, company vehicles (delivery vans), copier, department power equipment. Financial Responsibility : Authorized to donate merchandise and money, purchase merchandise for resale and authorize expenditures for operating expenses (within limitations of company policy). Contacts : Has daily contact with customers, employees, suppliers / vendors, and the general public. Has occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality : Has access to confidential information including sales reports, profit and loss reports, wages, and employee files.