Position Summary : Accountable and responsible for accurately producing payroll for clients. Contacts and assists clients in process of obtaining information for payroll production and tax related issues; verifies totals, responds to / resolves client questions and problems and delivers quality customer service.
DUTIES AND RESPONSIBILITIES : This document describes typical duties and responsibilities and is not intended to limit management from assigning other job duties as required.
- Maintains a base of payroll clients.
- Contacts clients as required to obtain payroll data including but not limited to salary adjustments, special payments, tax allocations and employee deductions.
- Analyzes, prepares and inputs payroll data via automated system to produce accurate and timely payroll.
- Stays abreast of the payroll processing system and changes in wage and tax laws.
- Maintains client files.
- Effectively responds to client questions by properly researching and resolving issues.
- Establishes and maintains a positive working relationship with clients, agencies and coworkers to promote a quality service image.
REQUIRED COMPETENCIES
Basic understanding of payroll processingProficiency in Microsoft Word, Excel and OutlookAbility to draft and deliver clear written and verbal communicationsGood time management skillsStrong customer service orientationExcellent attention to detailAccurate, efficient data entry skillsWorks well in a team environmentAbility to maintain focus with frequent interruptionsExcellent problem solving skillsAbility to organize and prioritize workEDUCATION AND WORK EXPERIENCE
High School Diploma with a proven ability in data entry, customer service and problem resolution or associate's degree (A.A) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
Job Type : Full-time
Required education :
High school or equivalentRequired experience :
Payroll : 1 year