Vice President of Customer Success

At Tutored by Teachers (TbT), we have scaled our mission to advance equity in education by serving tens of thousands of students with personalized learning.  Partnering with a diverse array of school districts across the country, we now seek a talented and mission-driven leader to join our team. As Vice President of Customer Success, you’ll ensure that our school and district partners get maximum value from our high-dosage tutoring programs—supporting student outcomes and strengthening long-term partnerships across the country.

The Role :

We’re looking for a strategic, service-driven leader to join as our Vice President of Customer Success. This role is all about building deep, lasting relationships with our district and school partners—and building the systems, playbooks, and team needed to scale that experience across the country.

You’ll lead a team of Engagement Managers (EMs) responsible for implementation, ongoing support, and expansion within our partner accounts. You’ll ensure the team is set up to meet retention and growth targets, and you’ll play a critical role in defining how we deliver value—efficiently, consistently, and with the high level of service that is a key differentiator of how we do business.

We recently completed a refresh of our customer segmentation strategy, designed to help us spend more time with our highest-potential customers and deliver excellent service at the right level for all. In this role, you’ll bring that strategy to life.

In this role, your core responsibilities will include :

Team Leadership & Development

• Establish and manage toward the long-term vision for the Customer Success organization in alignment with TbT’s growth strategy and mission
• Lead and scale a high-performing Engagement Management team, building the structure, systems, and culture needed to deliver exceptional experiences and outcomes at scale
• Own team capacity planning and headcount strategy to ensure resources align with customer segmentation and business priorities
• Champion a culture of accountability, learning, and service excellence across the post-sale organization

Retention & Growth Strategy

Customer Experience & Operational Execution

Innovation & Strategic Initiatives

Requirements

Requirements

There’s no such thing as a perfect candidate—if you feel excited by this role and believe you can thrive in it, we encourage you to apply even if you don’t check every single box.

Traits that we've found lead to success in this role include :

What can you expect in your first year?

Within 1 month

Within 3 months

Within 6 months

And beyond

Traits We Want to See in Everyone :

Adapted from Carrol Chang, CEO of Andela

Benefits