Patient Representative
Insight GlobalBoston, MA, United States- Temporary
Payrate : up to $26 / hr
Duration : 6 month contract to hire
Hybrid : 4 days remote, 1 day on site
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of
employment, including options for medical, dental, and vision insurance. Eligibility to enroll in
the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this
role will have access to paid sick leave and other paid time off benefits as required under the
applicable law of the worksite location.
Job Description :
Insight Global is looking for Patient Representatives to support Contact Center Operations of a major cancer center and research institution. The Patient Representative (PR) is the “first impression” a patient has of the institution and is critical to a patient’s experience and their entry into the client’s system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support, and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and serves as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disciplines.
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