Front Desk Agent

Job Description

Job Description

Job Title : Front Desk Agent

Job Summary :

The Delegate Hotel is seeking a friendly and customer-focused Front Desk Agent to join our hospitality team. The Front Desk Agent is the first point of contact for the guests, providing exceptional service and ensuring a smooth check-in and check-out process. In addition to these duties, the Front Desk Agent will also be responsible for assisting guests with parking and providing directions to local attractions. The primary goal will be to create a welcoming and memorable experience for the guests by delivering personalized service and addressing their needs and inquiries.

Responsibilities :

• Respond to guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
• Maintain a thorough understanding of room types, rates, and hotel services to provide accurate information to guests.
• Offer recommendations and assistance to guests regarding local attractions, restaurants, transportation, and other services.
• Arrange transportation, tours, and reservations based on guest requests and preferences.
• Handle guest requests for amenities, additional services, or special arrangements, ensuring prompt and accurate fulfillment.
• Collaborate with housekeeping to prioritize room readiness and address guest requests for room service or maintenance.

Requirements :

If you are a service-oriented individual with a passion for creating memorable guest experiences, we encourage you to take a few minutes an apply for the Guest Service Agent position. We look forward to speaking with you!