Facilities Coordinator (On-site)

Facilities Assistant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Summary

Genesys is seeking a Facilities Assistant for our Headquarters office in Menlo Park, CA. The Facilities Assistant will be vital to the success and energy of this innovation location supporting leading engineers in cutting edge technology.

The Facilities Assistant role will primarily support the Facilities Manager to deliver a world-class office experience. The ideal candidate will be experienced in corporate hospitality, event planning, facilities management and operations assistance, physical security, and sustainable office practices. This role will support activities and issues where the approach and problems are not explicitly defined but they must determine the best solution based on company and leadership goals and expectations. The Facilities Assistant will maintain a strong focus on customer service and the employee experience by ensuring our office is correctly set up with the proper equipment, tools, and resources.

This role will be based on-site five days per week in the Menlo Park office. Successful candidate will be passionate about owning hospitality experience, setting the stage for an excellent workplace experience and engaging with our top talent and customers.

Responsibilities

Front Desk Management

• Oversees the daily front desk operations. Must be willing to sit at the front desk on a daily basis.
• Ensure excellence handling employees and customers inquires to provide the best experience.
• Maintain site security ensuring secured doors, proper staff and visitor access and sign in procedures are followed, access badges, etc.
• Keeping the front desk area well-organized and on brand.

Workspace Support

Hospitality

Facilities Accountability

Financial Accountability

Project Management

Qualifications

Strong planning ability, excellent self-control and judgment, and clear communication of directions.

Minimum bachelor's degree in a field related to corporate facilities management, hospitality, administration, or business and four (4) plus years of relevant experience required. Additional credentials and relevant certifications preferred.

Projects support : include planning, budgeting, contractors, minor construction oversight, reporting, compliance, and commissioning.

High proficiency in Microsoft Office suite of products including excel, word, and PowerPoint including ability to create and document budgets and project plans.

Excellent writing and communication skills.

Builds relationships and true partnerships with business partners by understanding and empathy.

Service-oriented with a strong focus on relationship development.

Detailed oriented with strong planning, organization, and ability to work and make decisions independently.

Ability to lead and direct outside vendors with professionalism; experience in working with outside contractors.

Discretion with sensitive materials and proven experience handling confidential information.

Ability to work independently and as part of a team.

This job requires frequent walking, prolonged sitting at a computer, standing, use of hands and ability to lift to 30 lbs. Clear vision including close, distant, peripheral and depth perception, as well as generally good hearing acuity are required to perform tasks effectively.

Must be able to read, write and speak fluent English.

Benefits

Market competitive salary with an anticipated base compensation range of $50,000 - $94,000. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.

Medical, Dental, and Vision Insurance

Telehealth coverage

Development and career growth opportunities

Open Time Off

401(k) matching program

Adoption Assistance

Infertility treatments

About Genesys : Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service? so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.