Senior Incident Response Investigator

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

About the Role

Gruve is looking for individuals who are ready to assume technical ownership and demonstrate a drive to tackle complex problems, conduct thorough analysis, work with AI workflows, and effectively triage incidents. The role will involve direct, hands-on engagement with customers to spearhead the response and resolution efforts for critical customer operational issues across the globe

Key Responsibilities

• Lead complex Incident Response investigations to determine root cause and remediate issues efficiently
• Develop and refine Incident Response playbooks
• Serve as escalation point for customer issues with our internal sales team
• Ensure compliance with service-level agreements (SLAs) and customer communication expectations.
• Author client deliverables including, after-action reports, lesson learned, tabletop exercise outputs, and compromise assessment findings.

Basic Qualifications

Preferred Qualifications

Salary Range

$160,000 - $200,000 USD

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you're passionate about technology and eager to make an impact, we'd love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.