Implementation Consultant (Remote- US)

Responsibilities

• Manage day-to-day operational aspects and scope of assigned projects.
• Review deliverables prepared by team before sharing with client.
• Facilitate team and client meetings.
• Resolve and / or escalte issues in a timely fashion with guidance from the Senior Implementation Consultant.
• Ensure project documents follow standards and are complete, current, and stored appropriately.
• Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
• Perform requirements gathering, design specification creation and configuration as needed as part of all services projects.
• Specifically cover application configuration, usage and model fit for existing business processes.
• Propose and configure application solutions to meet defined processes.
• Train on administration / configuration enabling customers to maintain and deploy future ETQ applications.
• Complete project retrospectives, help desk calls and expense reports upon completing customer training.
• Manage client expectations for projects and provide updates for project plans that meet or exceed those expectations.
• Update and maintain a project issue log for all assigned projects.
• Provide customers with timeline and issue log updates, minimum once per week.
• Enter daily timesheets to account for all billable work on projects.
• Respond to customer and internal questions regarding ETQ product features and implementation.
• Perform regular customer follow-ups until the customer has implemented their application.

Education & Qualifications

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector and mobility applications. Hexagon's Asset Lifecycle Intelligence division helps clients design, construct and operate more profitable, safe and sustainable industrial facilities, unlocking data, accelerating project modernization and digital maturity, and moving the sustainability needle.

Why work for Hexagon?

Everyone is welcome

At Hexagon, we believe diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome. We do not discriminate and embrace differences, fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate—speak up and be yourself. You are valued here.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology, Software Development

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