Loan Quality Analyst

Department :

Servicing - Operations

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

The Debt Operations department encompasses the Underwriting, Closing, Servicing, and Asset Management teams, which collaborate closely to manage all credit and operational functions within W&D’s GSE lending platform. These teams are dedicated to processing client business with a high degree of efficiency and meticulous attention to detail while ensuring strict adherence to credit policies as well as all lender and investor requirements. The Servicing team is highly rated with its Fitch rating of CPS1- and manages the 10th largest CRE debt portfolio in the United States.

Supporting these core functions, the Debt Operations Compliance & Analytics team provides comprehensive risk oversight, ensures process integrity, and delivers data-driven insights across the entire Debt Operations platform. This team plays a critical role in enabling Underwriting, Closing, Servicing, and Asset Management to operate effectively and maintain compliance with regulatory standards.

The Impact You Will Have

The Loan Quality Analyst supports the VP of Loan Quality in executing the Loan Quality program for Underwriting & Closing. This role is responsible for performing reviews, maintaining trackers and evidence, coordinating audits, and ensuring corrective actions are completed, documented, and effective. This role also supports the Underwriting and Closing control framework by maintaining the control inventory and executing second-line evaluation steps under the direction of the VP, helping to strengthen oversight, compliance, and data integrity.

Primary Responsibilities

Maintain the Underwriting & Closing control framework by updating the control inventory (objectives, controls, owners, frequency, evidence) and keeping the evidence library current.

Execute assigned evaluation steps to test design and operating effectiveness, documenting steps, evidence, and conclusions.

Perform loan reviews, including end-to-end file testing and thematic checks against agency guides and internal standards; produce reproducible workpapers; escalate KYC / AML exceptions.

Manage the tracker of management action plans : update status, collect closure evidence, publish weekly / monthly aging, and escalate overdue items.

Support audits by logging requests, tracking submissions, assembling response packages, and ensuring corrective actions are validated through closure.

Prepare reporting dashboards and concise summaries highlighting trends, repeat defects, time-to-closure, owners, and due dates.

Maintain policy and guide-update records, including calendars, version history, implementation trackers, and supporting evidence (procedures, trainings, system updates).

Track vendor compliance by maintaining the registry of screenings, insurance / continuity confirmations, information-security reviews, and expirations.

Run exception reports and reconciliations for critical data elements; investigate mismatches and coordinate with business and technology teams to resolve issues.

Perform other duties as assigned.

Attendance is generally required from 8 : 30 am – 5 : 30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.

Education and Experience

Bachelor’s degree in Finance, Accounting, Business Administration, or related field required (or equivalent relevant work experience).

1+ years of experience in underwriting, closing, loan review / quality control, or a documentation-intensive commercial real estate finance role.

Familiarity with multifamily agency programs (e.g., Fannie Mae DUS, Freddie Mac Optigo) preferred.

Knowledge, Skills and Abilities

Strong organizational skills, attention to detail, and advanced Excel proficiency; ability to learn BI tools (Power BI or Tableau).

Clear written and verbal communication skills; dependable follow-through across multiple deadlines.

Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.

Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders.

This position has an estimated base salary of $60,000 - $70,000 plus discretionary bonus. An employment offer is based on the applicant’s relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.

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What We Offer

The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023

Comprehensive benefit options

• that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include :
• Up to 83% subsidized medical payroll deductions
• Competitive dental and vision benefits
• 401(k) + match
• Pre-tax transit and commuting benefits
• A robust health and wellness program – earn cash rewards and gain access to resources that

promote health, engagement, and balance

Career development opportunities

Empowerment and encouragement to give back – volunteer hours and donation matching

EEO Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers.

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