Healthcare Navigator

A company is looking for a Healthcare Navigator.

Key Responsibilities

Deliver specialized service as a single point of contact, managing member issue resolution with urgency

Provide concierge-level guidance on benefit plans, advocating for members and identifying innovative solutions

Take ownership of the member experience, ensuring service continuity and minimizing handoffs

Required Qualifications

College degree or equivalent combination of college and work experience preferred

Experience in delivering client-focused solutions in direct member contact, ideally virtual / telephonic

Proficient in Microsoft Outlook, Word, and Excel

Healthcare industry work experience is a plus but not required

Advanced soft skills with a high level of emotional intelligence