Service Desk Administrator
Insight GlobalTempe, AZ, United States2 days ago
Job type
- Full-time
Job descriptionTackle advanced troubleshooting challenges and keep systems running smoothly. Tier 1.5 support handling up to 20-25 tickets per day, some days busier than others Oversee deployments, updates, and performance monitoring. Deliver exceptional service via phone, chat, and emailbuilding trust and confidence at every interaction. Work closely with vendors and internal stakeholders to resolve outages and optimize systems. Maintain a robust knowledge base and contribute to continuous improvement initiatives. Medical insurance Vision insurance 401(k)
This range is provided by Insight Global. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base Pay Range
$25.00 / hr - $35.00 / hr
Position
Service Desk Administrator (Tier 1.5)
Location
Tempe, AZ 85288 (M-F 8am-5pm, 5 days onsite)
Contract
612 months (rolling contract, strong potential for extension and or FTE conversion)
Pay
$25$35 / hr (based on level of experience)
Must-Haves
- 3+ years in IT Helpdesk / Desktop Support within an enterprise environment
- A passion for IT and end-user support!
- Must have experience with Active Directory, Intune and Entra ID
- Preferred to have experience with SharePoint, Teams, Exchange
- Experience with Microsoft 365 Admin
- Service Now ticketing system experience
- Experience with DNS / DHCP, GPOs, Patch Management, and Virtual Desktop Infrastructure.
- Excellent communication skillsable to translate technical solutions for both technical and non-technical audiences.
- Bachelors degree in Computer Science or related field preferred; IT certifications are a plus.
Day-to-Day
Seniority Level
Associate
Employment Type
Contract
Job Function
Information Technology
Industry
Construction
Benefits
#J-18808-Ljbffr
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Service Desk • Tempe, AZ, United States
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