Customer Service Representative (Neenah)

Job Description :

Insight Global is seeking a Customer Service Representative for our client - leading insurer, risk advisor, and technology provider for the jewelry industry. The location of this position is based out of our clients Neenah, WI office. After a training period and performance expectations are met this role has the option to transition to a hybrid model. Responsibilities include :

Provide excellent customer service by demonstrating in-depth knowledge of our client and its products with the goal of outshining the competition with amazing customer care.

Responds to omnichannel requests, providing support to customers, jewelers, and agents.

Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution.

Listen actively to customers to identify their needs and aim for first-call resolution.

Utilize dual screens and multiple programs efficiently.

Maintains consistency in adhering to all customer service performance metrics.

Has a drive to meet goals and continuous professional growth. We develop employees to excel in the company with the goal of promoting within.

Opportunity for additional project work.

Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment.

Qualifications :

Possesses a high school diploma or general education degree (GED)

Displays a high level of confidence, enthusiasm about major milestones, and a positive attitude with the desire to succeed and exceed customer expectations

Excels in accuracy, quality, and team collaboration

Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture

Demonstrate an ability to display patience, empathy, and active listening skills

Proficiency in typing, Microsoft Office suite, and navigating multiple systems and screens simultaneously